Política de envío
Shipping Policy
Thank you for shopping with us! Below, you'll find the details of our shipping policy to ensure you have a clear understanding of how and when your order will be delivered.
Order Processing Time
We strive to process and ship your order as quickly as possible. Most orders are processed, packaged, and shipped within 2-3 business days of purchase. Please note that business days are Monday through Friday, excluding holidays.
In the rare event of high order volumes or unforeseen circumstances, processing times may be slightly delayed. We will notify you promptly of any significant delays.
Shipping Carriers
We partner with major, reputable shipping carriers to ensure your order is delivered reliably and on time. Our carriers include, but are not limited to:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL
The specific carrier used for your shipment will depend on the size, weight, and destination of your order.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the shipping method selected, the destination, and the weight and dimensions of your order. Delivery times vary depending on the carrier and shipping option chosen. Estimated delivery timelines are provided at checkout.
International Shipping
We proudly ship internationally! International shipping rates and delivery times will vary based on the destination country and the shipping method selected at checkout. Please note that customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
For international orders, delivery timelines may be affected by customs processing times, which are beyond our control. We recommend checking with your local customs office for additional information.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your shipment directly on the carrier's website.
Shipping Locations
We ship to locations both within the United States and internationally. If you have questions about shipping to your specific location, please contact our customer service team.
Lost or Delayed Shipments
While we do our best to ensure timely delivery, we are not responsible for delays caused by the carrier, customs processing, weather conditions, or other circumstances beyond our control. If your order is significantly delayed, please contact us, and we will work with the carrier to resolve the issue.
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of receipt. We will guide you through the process of filing a claim with the carrier and arranging a replacement or refund if applicable.
Contact Us
If you have any questions or concerns about your shipment, please feel free to reach out to our customer service team at info@goldcoastscuba.net or 954-616-5909. We're here to help!
Thank you for choosing us. We appreciate your business and look forward to serving you!