FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, weather delays arise! Once an order is placed, we set up the logistics and staff, so please understand we are not always able to alter or cancel everything in your order right away, however, we do offer credits to be used at another time and in some major weather cases, full refunds.
Should any of our retail item(s) not work out, make sure to exchange for a preferred style or return for a refund.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback anytime. We will be sure to get back to you within 24-48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship all over the world and shipping is calculated at checkout. To enquire about shipping, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 5-7 days from when we receive the item(s).